See our most frequently asked questions below...
Who do you use for delivery and what is the cost?
For deliveries within Australia, parcels are shipped with Aramex and Australia Post, depending on whether the address is local, remote or listed as a PO Box. Shipping is $9.90 for Australian orders below $199. It is FREE for orders over $199.
We also offer express shipping as an optional service when you reach the checkout.
For more information on shipping, please click here.
For international deliveries, parcels are shipped with Australia Post International or DHL Express, depending on what the parcel contains (ie. liquids, essential oils etc).
We offer FREE international shipping for international orders over $500.
For international orders less than $500, shipping charges vary and are calculated at check out by Australia Post International delivery rates based on parcel weight.
How long will it take to receive my order?
Our dispatch team works as quickly as possible to carefully pack and ship your order to you within 2-4 business days from your order date.
Estimated delivery times after dispatch within Australia are:
SE QLD and Sydney delivery are usually 2-3 business days;
VIC, ACT & NSW postcodes are usually 2-4 business days;
SA, NT and TAS postcodes can take between 3-7 business days;
WA postcodes can take between 7 to 14 business days
Estimated delivery times after dispatch to countries outside of Australia are:
New Zealand can take between 7-18 business days;
North America can take between 7 to 18 business days;
United Kingdom can take between 7 to 18 business days;
Europe can take between 7 to 18 business days.
Please visit our shipping information page for more information.
My parcel has not arrived...
Which countries do you ship to?
We ship to most countries worldwide. International shipping is free for orders over $500.
Returns & Exchanges
What is your returns policy?
Please visit our Returns Policy page for information.
We will exchange or credit the full purchase amount (except for delivery charges and an $8 restocking fee) on any items 7 days from delivery that are returned to us, provided that they're received by us in an unopened, unused state, in the original packaging.
Returns must be accompanied by a note that includes your name, email address, order number and date of purchase.
Please note we do not accept returns on the following products:
1. Enema Kits - Due to health and safety regulations
3. Farmacist Desk Reference Book Set (FDR)
4. Water Distillers, Kuvings Juicers & Carillon Healing Bowls
5. doTERRA Products
6. Lipsilk Chemical Free Lipbalm
7. Raw Juice Powders
8. Breath Ez Nasal Spray
9. Internal House Cleanse Spray
10. Blinky Luxe Collection
All items will be inspected by us once received to ensure that they're in resalable condition prior to any refund, exchange or credit being issued.
Returned items are the purchaser's responsibility until such time as they arrive at the return delivery address, therefore registered post is recommended.
All delivery charges associated with returning any products to us are the sole responsibility of the purchaser and will not be reimbursed by us.
Any returns that are damaged or deemed by us not to be in resalable condition once received by us will not be refunded, exchanged or credited.
An $8 restocking fee will be deducted from the credit or refund amount.
If you need to proceed with a return, please email firstname.lastname@example.org with your order number and a team member will provide you with our return address.
If a product has arrived damaged in your parcel, you must notify us within 72 hours from the time your order was delivered.
Please email our customer service team with images of the damage to email@example.com and we will organise a replacement. We do not offer refunds for damaged items. Depending on the nature of the damage, we may also request the product be returned to our HQ for further inspection.
Can I exchange something?
Yes. We can exchange an item returned to us 7 days from delivery, provided that it is returned in an un-opened, un-used state, in the original packaging and in re-saleable condition. Please see our Returns Policy for more information.
Can I cancel or change my order once it has been processed?
Unfortunately we are unable to change or cancel your order once it has been processed.
Do you have a rewards program?
Yes, we do. Our loyalty rewards program is called 'Self Care Dollars'. Please visit our Rewards Program FAQ page to learn more.
I emailed customer service, however I have not heard back. Why is that?
We aim to respond to all inquiries within 3 business days, so please hold tight. During peak holiday periods like Christmas or Easter, you may experience additional delays in receiving replies to your emails. Rest assured, we will get back to you just as soon as we can.
How do I set up an account to keep track of my orders?
Simply click here and follow the prompts to set up a secure account.
How do I change my contact details?
Simply log into your account and follow the prompts to manage your account.
Are my details secure?
We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. We do not store your personal credit card information so you will need to provide this each time you purchase.
What forms of payment do you accept?
We accept all major credit cards (AMEX, Visa, Mastercard) as well as PayPal, AfterPay and ZipPay.
My order didn't go through, however I think I was charged?
Only orders that make it through the completed checkout process are processed by our online payment gateway to your credit card.
My order was confirmed, however an item is out of stock. Why is this?
If we are very low in stock of an item that you've ordered, on rare occasion, we may not be able to fulfil this item right away. If this is the case, we will contact you to let you know about the expected fulfilment time or to arrange a replacement, backorder or refund.
I saw something I love but it is sold out. Will you be restocking it?
Many of our products are hand-made by us in-house in small quantity batches and some are locally sourced from outside suppliers, so occasionally certain items may be out of stock temporarily if certain ingredients or products are unavailable.
If something appears out of stock on our website, it is usually only for a few days, so please check back again soon to see if it's available or contact us for an estimated time of arrival.