We will exchange, refund or credit the full purchase amount (except for delivery charges and a restocking fee) on any items 7 days from delivery that are returned to us, provided that they're received by us in an unopened, unused state, in the original packaging. Returns must be accompanied by a note that includes your name, email address, order number and date of purchase.
Please note we do not accept returns on the following products:
- Enema Kits - Due to health and safety regulations
- Electronic Information Series - Including E-FDR and B4B USB.
- Farmacist Desk Reference Book Set (FDR)
- Carillon Healing Bowls
- Online Programs & Events
- Spring Flow Water Distillers & Kuvings Juicers
- doTERRA Products
- Lipsilk Chemical Free Lipbalm
- Raw Juice Powders
All items will be inspected by us once received to ensure that they're in resalable condition prior to any refund, exchange or credit being issued. Returned items are the purchaser's responsibility until such time as they arrive at the return delivery address, therefore registered post is recommended. All delivery charges associated with returning any products to us are the sole responsibility of the purchaser and will not be reimbursed by us. Any returns that are damaged or deemed by us not to be in resalable condition once received by us will not be refunded, exchanged or credited.
A $12 restocking fee will be deducted from the credit or refund amount.
If you need to proceed with a return, please contact us with your order number and a team member will provide you with our return address.
If a product has arrived damaged in your parcel, you must notify us within 72 hours from the time your order was delivered. Please email our customer service team with images of the damage to firstname.lastname@example.org and we will organise a replacement. We do not offer refunds for damaged items. Depending on the nature of the damage, we may also request the product be returned to our HQ for further inspection.