Self Care Dollars is our loyalty rewards program for our valued Tolman Self Care customers.
The program rewards you by automatically earning you dollars (points) every time you place an order at our store. You can then redeem them for a future purchase once you have accumulated enough Self Care Dollars in your account.
How do I earn Self Care Dollars?
You'll earn $1 for every $20 you spend in our store, rounded down to the nearest dollar. The reward dollars are calculated on the total value of your order (not including shipping charges). The amount earned will be displayed underneath the 'Buy Now' button at checkout.
Your Reward Dollars will be applied automatically to your account upon completion of your order for you to use at any time for a valid purchase in the future and do not expire. Points will not be earned on any discounted amounts from coupons or orders where a credit note is used.
When you get to the checkout on any given order, you'll see a note telling you how many Self Care Dollars your order will earn.
How do I check my Self Care Dollars balance?
First you need to log in to your Store Account located at the very top of the site.
If you cannot remember your password, enter your email address and click 'forgot your password' to receive a new password. If you don't have an account, please set it up here. Once you've created your account you can view past purchases and a summary of your Self Care Dollars.
How do I redeem my Self Care Dollars?
When making a purchase and provided that you are logged into your customer account, you will see a "Buy With Self Care Dollars" button underneath the normal "Add to Cart" button. If you have enough reward dollars in your account you will be able to purchase the selected item using your Self Care Dollars.
If you don't have enough dollars in your rewards account, the button will be viewable but disabled, showing how many Self Care Dollars short you are to make this purchase with your rewards account.
If you have enough reward dollars in your account to purchase the selected item and you click the "Buy With Self Care Dollars" button, a pop up will appear for you to confirm your shipping information. Once you confirm the shipping info then click "Buy" and you're done! The reward dollars used will automatically be deducted from your account balance once you confirm a purchase using your Self Care Dollars.
Important things to note:
Currently, you can only use your Self Care Dollars rewards account to buy one particular item at a time, rather than multiple items in one purchase.
If you choose to make a purchase with your Self Care Dollars you will checkout separately to the standard checkout. This means, if you intend to purchase multiple items please use the standard 'Add to Cart' checkout process as normal, accumulate more reward dollars and use them at a later date!
Can I just spend some of my Reward Dollars and keep the rest for next time?
Yes. If you have sufficient reward dollars in your account to redeem on a particular item purchase, once you confirm your order at check out, your Self Care Dollars redeemed will automatically be deducted from your account and your rewards account balance will be updated.
Will my Self Care Dollars ever expire?
Can I earn Self Care Dollars when redeeming a gift voucher?
Can I use my Self Care Dollars to buy sale items?
Yes, provided that you purchase just one item in a single purchase and that you have sufficient Reward Dollars in your account at the time of purchase.
Can I get Self Care Dollars for orders I've placed before?
No, our rewards program is a new feature as of 7th June 2017. Orders before that date will not have earned Reward Dollars.
Do I need to be logged in to my account to earn Rewards Dollars on a purchase?
No, even if you don't log into your account when making a purchase, you will still earn Self Care Dollars automatically. Your account is identified via your email address, so it will always capture new orders you place, even if you're not logged in to your account. You can always log in at a later date to review your purchases and Rewards Dollars earned.
Do I need to be logged in to my account to redeem Reward Dollars for a new purchase?
Yes. You will be prompted to log into your account if you elect to use Self Care Dollars for a purchase.
I forgot to use my Reward Dollars, can you refund me?
Unfortunately, once an order is complete we are unable to change your payment from cash to reward dollars. Remember, if you've purchased with cash, you've earned additional Self Care Dollars which you can use at a later date.
Can I earn Bonus Self Care Reward Dollars?
Yes! Refer a friend by using your unique referral link from your account page when logged in, and you'll earn SC$5 every time someone you refer sets up their account and then makes their first purchase.