Website Terms & Conditions
This Website ('Website") is owned and operated by Essential Self Care Pty. Ltd. ABN 32 119 130 638.
The "Tolman Self Care" name and logo as displayed on this website, are registered trademarks of Essential Self Care Pty. Ltd. The material on this website is also copyright to Essential Self Care Pty. Ltd. and/or other copyright owners in the case of outsourced products that we offer on this website.
The pages on this website contain general information about various topics to support a healthy lifestyle, including products available for purchase within Australia and other countries.
Your access to this website and use of the information contained herein is conditional upon your acceptance without limitation or alteration to the terms and conditions below. You must not use this website if you do not agree to be bound by these website terms.
We reserve the right to amend these terms at any time and your use of our website following any amendments, will represent your agreement to be bound by these terms and conditions as amended.
We, therefore recommend, that each time you access our website, you read these terms and conditions. For frequently asked questions regarding our terms and conditions of service, go to FAQ's.
Our Website Services
1. Our services and products are intended for adults over the age of eighteen (18) years. By utilising the information provided and/or proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
2. All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable. When making a purchase on our website from a country outside of Australia, the price may be displayed as an estimate in local currency. In such cases, this local currency price estimate may vary slightly from the amount charged to your account by your credit card provider, once the purchase is complete and bank exchange rates are applied.
Our store and price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.
3. We strive to ensure that our products are described as accurately as possible on our website, however, we do not warrant that the description is always completely accurate. Where we become aware of any inaccurate description, we reserve the right to correct any error or omission once it becomes known.
4. Whilst most images are photographs of real products, some images have been provided for illustrative purposes only and we do not guarantee that any image will reflect or portray the exact design or options relating to that product.
5. We endeavour to ensure that our product list is current, however, we give no undertaking as to the guaranteed availability of any product advertised on our website. If a purchased product is unavailable, we reserve the right to notify you of its unavailability and provide you with a refund or credit towards another suitable product you may wish to purchase.
6. For shipping within Australia, a standard shipping charge of $9.90 is applied at checkout to all orders of less than AU$199. Free standard shipping applies to all orders of AU$199 or greater. Express Postage is an optional extra available at check out. For international orders, shipping is calculated at the time of purchase using Australia Post and/or DHL Express standard rates, for all other countries on orders less than AU$500. Shipping/Postage is free for international deliveries over AU$500.
7. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information, however, in providing us with such information, you accept that we are not liable for its misuse due to an error in transmission or virus or malware.
8. We undertake to fulfil and ship your order within 3 business days, except in the case where an item is out of stock, in which case we will contact you to let you know of an expected fulfilment date or give you the option to purchase a replacement product or obtain a refund.
9. Once dispatched, you may receive a tracking number via email and all risk of loss or non-receipt of goods then passes to you. Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses. It is your responsibility to state any additional delivery information such as your company name if the parcel is being delivered to a business, or unit/apartment number if the order is being delivered to a unit or apartment.
10. In the event that a parcel is lost in transit, we will help as much as is reasonably possible to help trace a missing parcel and keep you updated.
11. Additional postage and shipping fees will be passed on to you in cases where a delivery cannot be completed due to incorrect shipping information that you've provided when placing an order on our website, or if the item is rejected at the address you've provided at the time of delivery.
12. In the event that your parcel has been returned to our warehouse due to incorrect details being provided for the delivery address, customs and import duties or requested receiver information from the courier being ignored or rejected, or the parcel not being collected from the Post Office or Local Depot in time, standard shipping costs will apply to have the order reshipped. We cannot refund for any parcel that is returned to us for the reasons above.
13. When placing an order on our website, you are accepting the terms and conditions of Aramex (formally known as Fastway), DHL Express, Sendle and Australia Post delivery services. Shipping time frame estimates are from the date of dispatch, not the date that your order is made. We are not responsible for delivery that has been delayed outside of our control.
14. Some discount codes and vouchers may not apply to goods and services outsourced by us, including but not limited to; dōTERRA Essential Oil products, Water Distillers, Carillon Crystal Bowls, Kuvings Cold Pressed Juicers & Yogurt Makers. Loyalty program "Self Care Rewards" cannot be redeemed for or applied to orders for Kuvings Juicers and Yogurt Makers, Carillons, doTERRA products and other additional outsourced products.
15. We are happy to refund or credit the full purchase amount (except for delivery charges) on purchased items that are returned to us within 7 days from delivery if you change your mind on the basis that; A] You incur the delivery cost to have them returned to us and; B] Provided they are received by us in an un-opened, un-used state and in their original packaging. Returns must be accompanied by a note that includes your name, email address, order number and date of purchase.
A $12 restocking fee will be deducted from the credit or refund amount.
We do not accept returns on the following products:
- Enema Kits - Due to health and safety regulations
- Electronic Information Series - Including E-FDR and B4B USB.
- Farmacist Desk Reference Book Set (FDR)
- Carillon Healing Bowls
- Water Distillers & Kuvings Juicers
16. All items will be inspected by us once received to ensure that they're in re-saleable condition prior to any refund, exchange or credit being issued. Returned items are the purchaser's responsibility until such time as they arrive at the return delivery address, therefore "registered post" is recommended.
17. Any returns that are damaged or deemed by us not to be in re-saleable condition once received by us will not be refunded.
18. All delivery charges associated with returning any products to us are the sole responsibility of the purchaser and will not be reimbursed by us.
19. When you visit our website, we give you a limited license to access and use our information for personal use only.
20. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trademark or other proprietary notice. your use of our contact in any other way infringes our intellectual property rights.
21. Except as permitted under the Copyright Act 1968, you are not permitted to copy reproduce, republish, distribute or display any of the information on this website without our prior written permission.
22. The license to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
23. This website may from time to time contain hyperlinks to other websites. Such links are provided for the users benefit only at the time of publication and we take no responsibility for the ongoing content and maintenance or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor the information and/or products which they provide.
24. You may link our website without our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text, or other materials.
Intellectual Property Rights
25. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a license to use those materials.
26. All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. your access to our website does not license you to use those marks in any commercial way without our prior written permission.
27. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title, or implied warranties of merchantability or fitness for a particular purpose.
28. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
29. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
Statutory Guarantees and Warranties to Consumers
30. Schedule 2 of the Competition and Consumer Act 2010 ("C&C Act") defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer, the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:
31. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:
32. As a consumer under the C&C Act, you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:
Limitation of Liability
33. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:
34. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website, products and information contained herein.
35. These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claims made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.
36. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provision will remain in full force and effect.
Your Personal Information and our Marketing Practices
37. We may let you know – including via mail, SMS, email, telephone or online – about news, special offers, products or services that you might be interested in. When you provide your personal information to us, you consent to any entities in the Group using your personal information to direct market. We will engage in marketing unless you tell us otherwise. You can contact us to update your marketing preferences at any time. Where we use or disclose your personal information for the purpose of direct marketing, we will allow you to request not to receive direct marketing communications from us, and will comply with such a request within a reasonable time frame. You may request to be removed from our marketing lists at any time by directly contacting us. If you do not wish to receive new information and marketing material from us, please email us directly at email@example.com.
38. In order to carry out our direct marketing we collect your personal information from and disclosure it to others that provide us with specialised data matching, trending or analytical services as well as general marketing services. We may use online targeted marketing, data and audience matching and market segmentation to improve our advertising relevance to you.
39. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org.