Our mission is to have your order on your doorstep as quickly as possible so that you can begin receiving the benefits of our amazing products as soon as possible.

A flat rate delivery fee of AU $9.90 applies to all orders Australia-wide, with free shipping applied to orders exceeding AU $199 in value for delivery within Australia only.

For orders to addresses outside of Australia, international shipping is calculated by Australia Post or DHL international shipping rates at the time of checkout. We offer free international shipping on any order over AU $500. 

Please Note:  Import duties and taxes vary from country to country.  Should they be applicable, these charges are the sole responsibility of the purchaser and/or consignee, not Tolman Self Care. If you refuse to process payment for Import duties and taxes, and your parcel is returned to Tolman Self Care you will not be refunded for the cost to ship your parcel. Tolman Self Care will provide proof of despatch for the shipping fee if required. 

Standard delivery orders for Australian shipments are shipped via Aramex (Fastway) and Australia Post couriers. Delivery to PO Boxes are only sent with Australia Post. International orders are shipped with Australia Post International service or DHL Express. 

Estimated delivery times within Australia after despatch are:

  • SE QLD and Sydney CBD, 1-3 business days;
  • VIC, ACT & NSW postcodes, 2-4 business days;
  • SA, NT and TAS postcodes, 3-7 business days;
  • WA postcodes, 7-11 business days;
  • New Zealand, 7-11 business days;
  • USA and International, 5-12 business days.

If you have selected and paid for the express service at checkout, you can expect delivery times to be half those quoted above. 

If you have not advised you'd like your parcel to be ATL (Authority to Leave) or Unattended Delivery and there is no one at your delivery address to receive the order when the courier attempts delivery, a calling card may be left for you to arrange re-delivery. 

We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses. It is your responsibility to state any additional delivery information such as your company name if the parcel is being delivered to a business, or unit/apartment number if the order is being delivered to a unit or apartment.

If you have provided the wrong shipping address, are avoiding custom import duties and/or tax fees as an international customer, or have not collected your items from the post office or local depot, we cannot be held liable. Your parcel may be returned to us, and whilst we can cover the couriers return fee, we cannot cover the reshipment fee. Please contact our team at hello@tolmanselfcare.com to arrange a reshipment if required. You'll be sent an invoice to cover the reshipment fee and once paid, we'll resend your parcel.

 

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