Shipping & Delivery

Our mission is to have your order on your doorstep as quickly as possible so that you can begin receiving the benefits of our amazing products as soon as possible.

A flat rate delivery fee of $9.90 applies to all orders Australia-wide, with FREE shipping applied to orders exceeding $199 in value for delivery within Australia only.

For orders to addresses outside of Australia, international shipping is calculated by Australia Post or DHL international standard shipping rates at the time of checkout.

Please Note:  Import duties and taxes vary from country to country.  Should they be applicable, these charges are the sole responsibility of the purchaser and/or consignee, not Tolman Self Care. If you refuse to process payment for Import duties and taxes, and your parcel is returned to Tolman Self Care you will not be refunded for the cost to ship your parcel. Tolman Self Care will provide proof of despatch for the shipping fee if required. 

For orders received by 5pm (QLD, Australia time), we strive to despatch the next business day.

Orders for delivery within Australia are shipped via Fastway and Australia Post couriers to fixed addresses. Order for delivery to PO Boxes are only sent with Australia Post. International orders are shipped via Australia Post international service and DHL. 

Estimated delivery times within Australia after despatch are:

  • SE QLD and Sydney CBD, 1-2 business days;
  • VIC, ACT & NSW postcodes, 2-3 business days;
  • SA, NT and TAS postcodes, 3-7 business days;
  • WA postcodes, 7-10 business days;
  • New Zealand, 7-10 business days;
  • USA and International, 5-12 business days.

The recipient or an authorised person must be available to accept the goods upon delivery, unless you have selected Unattended Delivery and provided instructions where the courier can leave your purchase in a secure location at your property or with a neighbour. 

When placing an order on Tolman Self Care store, you are accepting the Term's and Conditions of Fastway and Australia Post delivery services. 

If you have not selected Unattended Delivery and there is no one at the address to receive the order, a calling card may be left for you to arrange re-delivery. If your parcel has been attempted delivery multiple times and been unsuccessful, the courier will hold your parcel for 3-5 business days allowing you to collect from the depot or local post office. 

If your parcel is returned to sender (Tolman Self Care) you will need to pay a re-delivery fee to have your parcel re-sent. 

To ensure the security of your order a signature is required when a delivery is made by Fastway Couriers, DHL and Australia Post, unless you have requested an unattended delivery. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address once you have accepted the parcel.

If you have selected and paid for the "Express" service at checkout, you can expect delivery times to be half those quoted above.

 

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