We are happy to refund or credit the full purchase amount (except for delivery charges) on any items within 14 days of purchase that are returned to us if you change your mind, provided that they're received by us in an un-opened, un-used state, in their original packaging and in re-saleable condition. Returns must be accompanied by a note that includes your name, email address, order number and date of purchase.
All items will be inspected by us once received to ensure that they're in re-saleable condition prior to any refund or credit being issued. Returned items are the purchaser's responsibility until such time as they arrive at the return delivery address, therefore "registered post" is recommended.
Any returns that are damaged or deemed by us not to be in re-saleable condition once received by us will not be refunded. We are not responsible for any items that are returned to us in error. All delivery charges associated with returning any products to us are the sole responsibility of the purchaser and will not be reimbursed by us.
If you need to proceed with a return, please email firstname.lastname@example.org and a team member will provide you with a return address and any additional information required.