We will exchange, refund or credit the full purchase amount (except for delivery charges) on any items 7 days from delivery that are returned to us, provided that they're received by us in an un-opened, un-used state, in the original packaging and in re-saleable condition. Returns must be accompanied by a note that includes your name, email address, order number and date of purchase.
Please note we do not accept returns on the following products:
- Enema Kits - Due to health and safety regulations
- Electronic Information Series - Including E-FDR and B4B USB.
- Farmacist Desk Reference Book Set (FDR)
- Carillon Healing Bowls
- Online Programs & Events
- Water Distillers & Kuvings Juicers
All items will be inspected by us once received to ensure that they're in re-saleable condition prior to any refund, exchange or credit being issued. Returned items are the purchaser's responsibility until such time as they arrive at the return delivery address, therefore "registered post" is recommended. All delivery charges associated with returning any products to us are the sole responsibility of the purchaser and will not be reimbursed by us. Any returns that are damaged or deemed by us not to be in re-saleable condition once received by us will not be refunded, exchanged or credited.
If you need to proceed with a return, please contact us and a team member will provide you with our return address.