For deliveries within Australia, parcels are shipped with Aramex and Australia Post. A $9.90 flat rate shipping fee applies to orders up to the value of $200. No delivery charge applies to orders valued at $200 or more.
For international deliveries, parcels are shipped with Australia Post International or DHL Express (depending on what the order contains - ie. liquids, essential oils, etc). We offer free shipping for international orders over $500. For international orders less than $500, shipping charges vary and are calculated at check out by Australia Post International Post delivery rates based on the items contained within the order and the destination address.
Postage and handling prices listed above are in AUD.
For international deliveries, import duties and taxes may apply and do vary from country to country. Should they be applicable, these charges are the sole responsibility of the purchaser. On occasion, international couriers may request additional information from the receiver in order to release a parcel from customs.
Estimated delivery times after dispatch
- SE QLD and Sydney CBD, 2-3 business days;
- VIC, ACT & NSW postcodes, 2-4 business days;
- SA, NT and TAS postcodes, 3-7 business days;
- WA postcodes, 7-14 business days;
- New Zealand, 7-18 business days;
- USA and International, 7-18 business days.
If you have selected and paid for the express service at checkout, you can expect delivery times (after dispatch) to be half those quoted above.
Where 'Authority to Leave' has been requested, all liability is placed upon the recipient after the parcel has left our warehouse.
If you have not selected ‘Authority to Leave' and there is no one at your address to accept the parcel, a calling card may be left for you to arrange re-delivery with Aramex, Australia Post or DHL Express, or pick up your parcel from your nearest post office/local depot.
We are not responsible for delays, parcel loss, damaged shipments or orders sent to incorrect, invalid addresses.
It is your responsibility to state any additional delivery information such as your company name if the parcel is being delivered to a business, or unit/apartment number if the order is being delivered to a unit or apartment.
If you have provided the wrong delivery address details, are avoiding custom import duties and/or additional requested receiver information by customs as an international customer or have not collected your parcel from the post office or local depot, we cannot be held liable.
Your parcel may be returned to us, and whilst we can cover the couriers return fee, we cannot cover the reshipment fee.
We do not offer refunds for any parcel that is returned to us due to incorrect delivery details entered by the customer on an order.
We do not offer refunds for any parcel whereby customs and import duties have been ignored or rejected by the receiver; and/or additional requested information and documentation is not completed by the receiver.
We do not offer refunds for parcels that has not been collected from the local depot or post office in time, and furthermore gets returned to Tolman Self Care.
If a product has arrived damaged in your parcel, you must notify us within 72 hours from the time your order was delivered. Please email our customer service team with images of the damage to email@example.com and we will organise a replacement. We do not offer refunds for damaged items. Depending on the nature of damage, we may also request the product be returned to our HQ for further inspection.